Privacy Policy

Last Updated: 13 February 2026

This Privacy Policy describes how Infomelux ("we," "us," or "our") collects, uses, and protects your personal information when you use our website and services.

Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Information about your moving needs and preferences
• Communication preferences
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Device information (browser type, operating system)
• Usage information (pages visited, time spent on pages)
• IP address and general location information
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide and improve our moving services
• Respond to your inquiries and requests
• Schedule consultations and coordinate moving services
• Send you service-related communications
• Analyze website usage and improve user experience
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations (with appropriate confidentiality agreements)
• Professional advisors (lawyers, accountants) when necessary
• Law enforcement or government authorities when required by law
• Business successors in the event of a merger or acquisition

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and user experience
• Analyze website traffic and usage patterns

You can control cookie preferences through our cookie consent banner and your browser settings. Note that disabling certain cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

Under Chilean data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to certain processing activities
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at info@infomelux.com.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When information is no longer needed, we securely delete or anonymize it.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than Chile. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes indicates acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Infomelux
Andrés Bello 1593, Arica, Chile
Email: info@infomelux.com
Phone: +56 58 257 7900